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ALL SALES ARE FINAL
IF YOU NEED A REFUND OR EXCHANGE, OR IF YOU BELIEVE THERE WAS AN ERROR, PLEASE FOLLOW THE POLICIES BELOW AND REACH OUT TO CUSTOMER SERVICE WITHIN 14 DAYS. REQUESTS AFTER 14 DAYS WILL NOT BE ACCEPTED.
SHIPPING POLICY
FOR STANDARD SHIPPING ON LOCAL AND DOMESTIC ORDERS, PLEASE ALLOW 3-6 WEEKS FOR PROCESSING AND SHIPPING UNLESS THE ITEM IS LABELED "READY TO SHIP." FOR READY-TO-SHIP ITEMS, PLEASE ALLOW 1-3 DAYS FOR DISPATCH. MANY OF OUR PRODUCTS ARE MADE TO ORDER, AS WE STRIVE TO BE ECO-FRIENDLY AND AVOID WASTE. YOU WILL RECEIVE A CONFIRMATION EMAIL WITH USPS TRACKING INFORMATION ONCE YOUR ORDER HAS SHIPPED.
FOR INTERNATIONAL ORDERS, SHIPPING OCCURS WITHIN 2 WEEKS. DELIVERY THROUGH LOCAL POST CAN TAKE UP TO 12 BUSINESS DAYS AFTER PROCESSING. A SHIPPING CONFIRMATION EMAIL WITH USPS TRACKING INFORMATION WILL BE SENT ONCE YOUR ORDER IS ON ITS WAY.
ONCE WE HAND OFF YOUR PACKAGE TO THE SHIPPING CARRIER (USPS), RESPONSIBILITY FOR DELIVERY IS BETWEEN YOU AND THE CARRIER. PLEASE CONTACT YOUR LOCAL USPS CUSTOMER SERVICE FOR ANY DELIVERY ISSUES. MAKE SURE YOU’RE AVAILABLE TO RECEIVE YOUR PACKAGE ON THE DAY IT’S EXPECTED TO ARRIVE.
VERIFY YOUR SHIPPING ADDRESS BEFORE PLACING YOUR ORDER, INCLUDING APARTMENT NUMBERS IF APPLICABLE. WE ARE NOT LIABLE FOR LOST OR STOLEN PACKAGES. ANY ISSUES WITH PACKAGES STUCK IN TRANSIT MUST BE HANDLED WITH USPS.
IF YOUR ORDER IS RETURNED TO US BY USPS FOR ANY REASON, YOU ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS TO REDELIVER YOUR ORDER.
CHANGING YOUR SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED AFTER THE ORDER IS PLACED. WE WILL ONLY SHIP TO THE ADDRESS PROVIDED AT THE TIME OF PURCHASE.
ORDER CANCELLATION
ONCE AN ORDER HAS BEEN PROCESSED, IT CANNOT BE CANCELED OR MODIFIED.
ORDER TRACKING
ONCE YOUR PACKAGE SHIPS, YOU WILL RECEIVE AN EMAIL WITH TRACKING INFORMATION TO FOLLOW YOUR ORDER.
EXCHANGE POLICY
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES, EXCEPT IN CASES OF SHIPPING ERRORS. DUE TO THE LIMITED NATURE OF OUR PRODUCTS, WE CANNOT PROCESS EXCHANGES FOR INCORRECT SIZES—PLEASE REFER TO OUR SIZING CHART.
RETURN POLICY
NO RETURNS OR EXCHANGES. ALL SALES ARE FINAL.
IF YOUR ORDER ARRIVES DAMAGED OR DEFECTIVE, PLEASE CONTACT US AT RANDIDANDISUPPLY@GMAIL.COM WITHIN 5 BUSINESS DAYS OF RECEIVING YOUR ORDER, AND WE WILL REPLACE IT.
REFUND POLICY
WE WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE.
EXCHANGES ARE ACCEPTED IF SIZING IS INCORRECT. NO REFUNDS UNLESS YOU RECEIVE A DEFECTIVE PRODUCT AND CAN PROVIDE PROOF.
EXCHANGED ITEMS MUST BE IN NEW, UNUSED CONDITION, WITH ORIGINAL PACKAGING, TAGS STILL ATTACHED, AND NO ODOR.
NO EXCEPTIONS.
FOR DEFECTIVE PRODUCTS, REFUNDS WILL BE FOR THE PRODUCT COST ONLY—SHIPPING IS NON-REFUNDABLE.
CUSTOMERS ARE RESPONSIBLE FOR SHIPPING COSTS; WE RECOMMEND INSURING YOUR PACKAGE, AS DANDI IS NOT RESPONSIBLE FOR LOST PACKAGES. IF YOUR SIZE IS UNAVAILABLE, YOU MAY EXCHANGE FOR AN ITEM OF EQUAL VALUE.
ONCE YOUR RETURN IS RECEIVED, WE’LL EMAIL YOU TO COMPLETE THE EXCHANGE PROCESS.
FOR HELP, PLEASE EMAIL RANDIDANDISUPPLY@GMAIL.COM
DAMAGES AND ISSUES
PLEASE CHECK YOUR ORDER AS SOON AS IT ARRIVES AND CONTACT US IMMEDIATELY AT RANDIDANDISUPPLY@GMAIL.COM IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM. WE’LL WORK WITH YOU TO RESOLVE THE ISSUE.
UNFORTUNATELY, WE DO NOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.
CUSTOMER SERVICE
FOR ASSISTANCE, EMAIL US AT RANDIDANDISUPPLY@GMAIL.COM WITH YOUR ORDER NUMBER. OUR AVERAGE RESPONSE TIME IS 1 TO 3 BUSINESS DAYS.
INQUIRIES SENT TO OTHER CHANNELS WILL NOT BE ADDRESSED.